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Customer Services
Contact us by phone
Contact us by email
Contact us by mail
Delivery
Dispatch
FAQ
How do I place an order?
What forms of payment do you accept?
Is it safe to use my debit/credit card?
I want to pay by cheque or postal order.
My payment wasn’t accepted?
I don’t want to enter my card details online?
How much is delivery?
How do i know my order has been placed?
How soon will i receive my order?
My order has not arrived?
Can i cancel my order?
My order is damaged.
Can i return an item?
What is your privacy policy?
Contact us by phone
Our phone number is 01536 515020
Contact us by email
You can email us on sales@echoscauldron.co.uk
Contact us by mail
You can write to us at:
37 Poplar Road
Kettering
Northants
NN16 0HG
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Delivery
All of the products on our site are inclusive of postage and packaging (UK orders only), so the price you see in the product description is the price you pay, there are no hidden extra's.
We use Royal Mail 1st class, a 1 - 3 day service, with 90% of our parcels arriving the next working day.
Delivery outside the UK
We use airmail small packets service for all our international orders, please allow up to 10 days for your parcel to arrive.
Europe - £3.99
USA & Canada - £9.95
Rest of world - £9.95
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Dispatch
All item descriptions have a dispatch time shown.
For example:
DISPATCH TIME: within 24 hours
If an item shows a dispatch time other than 24 hours it means there maybe a slight delay in shipping and your item may not be dispatched for 'x' days. Where orders contain items with significantly different dispatch times we dispatch as items are available so as not to delay your order.
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FAQ
How do I place an order?
Making a purchase from Echo’s Cauldron couldn’t be easier, simply click on the add to cart button on the product page, once you have finished adding items to your cart click on checkout button. You will be asked to enter your details and finally confirm how you wish to pay. If you choose to pay by card you will be directed to paypals secure server where your payment will be taken. Once you have completed your payment you will be directed back to our site.
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What forms of payment do you accept?
We accept MasterCard, Visa, Visa Delta, Visa Electron, Solo, Switch/Maestro and American Express. We also accept chqs via post or if you have a paypal account you can pay using that. Please remember though that you do NOT need a Paypal account to pay by credit or debit card.
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Is it safe to use my debit/credit card?
Yes. We use Paypal to process all our payments. As you go through our checkout process you are transferred to Paypals secure server where you make your payment. Paypal do NOT share any of your financial information with us. Once you have completed your payment you are directed back to our site.
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I want to pay by cheque or postal order.
If you would like to pay by cheque or postal order you can place your order as normal online and choose the cheque payment option. Once you have completed your order send you payment together with your order number to our address. Once we have received your payment we will send you a confirmation email. We will email again once your payment has cleared and your goods have been dispatched.
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My payment wasn’t accepted?
This can be due to any number of reasons such as overly keen mandatory payment gateway requests for information that often seems irrelevant e.g. your telephone number, variations in browser type and version number, operating system etc.
If you encounter a problem at checkout please email us on sales@echoscauldron.co.uk or call us on 01536 515020 and we will be happy to help.
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I don’t want to enter my card details online?
We understand that some customers may not be totally happy to enter their card details online or simply prefer to talk to a human, If you would prefer to make payment via the telephone or would like us to send you a paypal invoice please contact us on 01536 515020.
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How much is delivery?
Postage is free within the uk. Outside of the uk please see our postage rates here.
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How do i know my order has been placed?
As soon as you have been through checkout you should receive an email confirming that we have received your order. If you do not receive an email please check your spam folder. if you still havent had an email please contact us.
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How soon will i receive my order?
All orders are sent 1st class which is a 1-3 day service.
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My order has not arrived?
Your order should be with you within 3 days of dispatch. If you have not received your order after this time please contact us. It is worthwhile checking with your local sorting office to see if a parcel is there for you as sometimes delivery has been attempted and no card has been left.
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Can i cancel my order?
Yes, if you wish to cancel your order please let us know as soon as possible. If your order has not been dispatched then we will cancel your order and issue an immediate refund. If your order has already been dispatched you will need to wait until you have taken delivery and then return the order to us at your cost.
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My order is damaged.
In the unlikely event that any of your items are damaged in transit please contact us and we will send a replacement. If there is obvious damage to the outer packaging please retain this, also if your parcel needs to be signed for please mark as damaged.
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Can i return an item?
Yes. We have a 14 day returns policy starting the day after you receive your order. If you would like to return an item for whatever reason please contact us either by email or phone to let us know. This will help speed up the process and ensure that your refund is issued as soon as possible.
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What is your privacy policy?
We guarantee we will never share, give away or sell your details to a third party. You can see our full privacy policy by clicking on the terms & conditions link at the bottom of the page.
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